Updated cancellation conditions
A free cancellation/change of booking is possible up to 14 days before the start of the vacation for the guest without giving reasons.
Until the day of arrival a free cancellation/change of booking is possible under the following conditions:
- In case of classification of the country of origin as a risk area and related quarantine regulations upon arrival.
- In case of an upright travel warning for Austria/Tyrol/Region Serfaus-Fiss-Ladis and associated quarantine obligations on the return journey
- Border closures
- Official closure of the mountain railroads and infrastructure businesses
- Official closure of the accommodation facilities
If one of these reasons concerning your booking period is present, you can cancel free of charge, we will return the already paid deposit to you.
For all other reasons the Austrian Hotel Contract Conditions apply.
Travel Cancellation Insurance
We recommend that you take out travel cancellation insurance,
Especially also with regard to COVID-19
Subject to change without notice!